FAQs

Shopping at Neysa is easy:

• Use the e-store link to find what you like
• Choose your size and click 'ADD TO CART'
• Review items by clicking 'SHOPPING CART' at the top
• Add or remove items before checking out
• Click 'PROCEED TO PURCHASE' to complete your order

You can shop at Neysa without creating an account. However, register with us and you'll enjoy the following benefits:

• Track your orders and review past purchases
• Save your address and payment details for faster checkout
• Manage your email preferences and edit important information

Creating an account is very simple. Click the sign up button and fill in the form with your details. Fields with an asterisk (*) are mandatory. Once created, you can log in anytime using 'sign in'.

You can edit your information by clicking on the 'My Account' tab. You can update your billing and shipping address, phone number, and other important details.

Your personal information is kept private and confidential. We will never share it with a third party. For more information, please read our Privacy Policy.

To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons, we cannot send your old password via email.

Items in your shopping bag are not reserved. If someone else purchases the item, it may become out of stock. You can return to the site and place a new order when the product is available again.

Cash on Delivery: Available for customers throughout Pakistan. Pay cash to the delivery agent upon receipt. Please have the exact amount ready as our agents do not carry change.

If ordering from Pakistan, you can pay in Pak Rupees. International orders are processed in US Dollars. International rates may vary according to company policy.

You do not pay any additional duties or taxes for local orders. International orders will be charged according to location.

• Nationwide orders: Maximum 5 working days
• During sales: 7-8 working days due to bulk orders
• International delivery: 8-10 working days

Currently, we do not offer same day delivery.

All purchases are insured against theft and accidental damage in transit. Once delivered and signed for, it is no longer covered. We require proof of delivery (signature) for all orders to ensure safe delivery.

We can only deliver to one address per order. If you'd like to send purchases to multiple addresses, please place a separate order for each destination.

Before your order is prepared for dispatch, we can cancel an item, change the size, or edit billing/shipping details. Online payment orders can only be cancelled within one week. We cannot combine orders or add items to an existing order once placed.

Once your order is placed, you'll receive an Order ID via email with your Order Confirmation. You can track your order using this ID when signed in. If you're not registered, contact our Customer Care with the tracking number.

We don't have an exchange or return policy in normal circumstances. If a faulty, damaged, or incomplete item was delivered, contact our customer service. You can exchange for a different product or receive Online Store Credit for the same amount (minus shipping costs).

We do not offer cash refunds. We provide online store credit of equal value (minus shipping costs) that you can use for future purchases. This is only applicable if you return the item within 7 days.

If a faulty, damaged, or incomplete item was delivered, contact our customer service immediately. You can exchange for a different product or receive Online Store Credit for the same amount (minus shipping costs).

Neysa currently does not offer a Gift Card service.