Return & Exchange Policy
At Neysa, we are committed to ensuring the highest level of service. While we hope you are delighted with your order, please review our policy below.
Policy Overview
- We do not offer returns or exchanges under normal conditions.
- We only offer a conditional exchange if you face quality issues with the product.
- All complaints must be made within 7 working days of receiving the outfits. Complaints after 7 days will not be entertained.
- Customers paying via Credit Card or Bank Transfer may cancel/change within 48 hours of placing the order.
Quality Issues
- If you find the product faulty in terms of quality or workmanship, contact us within 48 hours of delivery.
- Our Quality Department will review your complaint and respond promptly.
- After reviewing the product, we may offer you an exchange or store credit for future purchases in case of any major fault.
Important Notes
- Discounted orders are not eligible for return, refund, or chargeback.